Hotel Front Desk Agent

Front Desk Agent (Experienced) – Full Time / Part Time
📍 Vancouver, BC (Yaletown)

VI RESORTS, a well-established timeshare company located in Yaletown with 57 units, is currently seeking an experienced and reliable Front Desk Agent to join our team.

This is a fast-paced role ideal for someone who is confident, organized, and able to manage multiple responsibilities while delivering excellent guest service.

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### Key Responsibilities:
- Perform guest check-ins and check-outs efficiently and professionally
- Provide exceptional customer service and handle guest inquiries
- Coordinate closely with housekeeping to ensure rooms are ready and standards are met
- Support daily operations in a high-volume environment
- Assist with light maintenance tasks when required
- Complete assigned annual housekeeping projects (e.g., carpet shampooing, cleaning light fixtures, etc.)
- Handle guest concerns and resolve difficult situations independently

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### Requirements:
- Previous experience in a hotel front desk or hospitality role is required
- Strong multitasking and organizational skills
- Ability to work independently and make sound decisions
- Comfortable managing priorities in a busy environment
- Ability to handle stress and perform under pressure
- Team player with leadership potential
- Fluent in English (spoken and written)
- Must be legally eligible to work in Canada
- Must be available to work weekends and statutory holidays

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### What We’re Looking For:
We are looking for someone who is:
- Reliable and hardworking
- Calm under pressure
- Detail-oriented and proactive
- Confident in handling challenging guest situations
- Ready to take ownership and support the team

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### Assets:
- Experience with PMS systems (Opera or similar) is an asset

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### How to Apply:
Please send your resume and a brief introduction outlining your experience in hospitality.

Only candidates with relevant experience will be contacted.