General Manager

We have an opportunity for a full time General Manager at our Burnaby, British Columbia location. The General Manager is the driving force behind the business’ success. They play a vital role in maintaining
Peaked Pie positive reputation and profitability. They actively engage with customers, provide exceptional service, and build strong relationships with their team and the community. By participating in operations and addressing areas for improvement, they ensure smooth functioning of the store. With a forward-thinking mindset, they anticipate future needs to ensure the business thrives and prospers.

Main Responsibilities:
• Lead and oversee the day-to-day operations of the Burnaby store and commissary kitchen, ensuring efficient, safe, and high-quality food production and service.
• Drive business growth by setting, monitoring, and achieving sales targets, budgets, and financial performance goals.
• Develop and implement operating procedures, define service standards and workflows.
• Maintain a strong understanding of kitchen operations, including food safety, production processes, quality control, and operational efficiency.
• Actively engage with customers and resolve complaints to uphold and enhance the
business’s reputation through responsive service and positive relationship-building.
• Provide hands-on leadership and lead by example to ensure all aspects of the store operate smoothly and consistently meet performance standards.
• Supervise, schedule, motivate, and support a diverse team, fostering a positive,
collaborative, and high-performing work environment.
• Recruit and oversee training and performance management of the team.
• Negotiate arrangements with suppliers for food and other supplies.
• Negotiate with clients for catering.
• Balance cash and complete balance sheets, cash reports and related forms.
• Monitor the store’s physical condition, ambiance, and product quality, ensuring standards
are consistently met through attention to detail.
• Assess current operations and anticipate future business needs to support sustainable
growth and continuous improvement.

Job requirements:
• Education: Minimum Hospitality Diploma or similar
• Experience: Minimum 5 years Cooking/Kitchen experience with at least 2 years in a supervisory role in the Restaurant/Hospitality industry.

Previous customer service experience is also required.

Working conditions:

• Wage: $71,500 per annum
• Benefits: Extended medical, dental and disability. Staff meals and discounts.
• Vacation: paid at 4% of gross earnings.
• Language of work: English.
• Hours: Full-time (37.5 hours per week)
• Schedule: Year-round, permanent position
• Business address and location of work: position is based out of our location at 4114 Hastings Street, Burnaby, British Columbia, V5C 2J7.
• Language of work: English

How to apply:

Are you ready to take the next step in your career? Please email your cover letter and resume to info@peakedpies.com or by mail to our business address listed above.

Please note, we are only accepting applications from those already legally authorized to work in Canada.